Full Time Service Manager Position at our Caribou, Maine location

 

General Job Summary: This position is responsible for the overall operation of the Service Department including revenue, profit and loss. 

Works with a staff of Service Technicians and Field Technicians.  Manage the processes of rental repair and maintenance, warranty, and service contract work orders. Interacts with customers to build strong relationship.

 

Principal Duties and Responsibilities: 

 

      * Responsible for daily operations of the branch location including    
        development, evaluation and motivation of Service  Department staff.

      * Employee development and training

      * Establish revenue goals and profitability of the department and ensure
        revenue goals are attained.

      * Monitor work schedule to ensure customer needs can be met on a timely
         basis.

      * Assist customers in the resolution of complaints regarding equipment service

      * Operate various types of heavy-duty equipment to move them in and out of
         work area.

      * Change engine oil, filters, hydraulic hoses and filters.

      * Diagnose and adjust hydraulic pressure.

      * Disassemble and remove engines, transmissions and other drive train
        components and replace after diagnosis.

      * Remove and install hydraulic pumps and motors.

      * Test fuel injection systems on diesel engines.  Remove and replace injection
         pumps and other fuel systems components.

 

Other Requirements:

      * Perform all service tasks as assigned by Branch Manager.

      * Participate in specialized training classes.

      * Complete all required paperwork.

      * Work safely and use safe techniques.

 

Knowledge, Skills and Abilities required:

 

      * Prior experience in heavy equipment technical repairs.

      * Associates degree desired but not necessary depending on experience.

      * Supervisory experience with the ability to delegate and motivate employees.

      * Ability to communicate effectively.

      * Computer literate

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The above are not intended to be an all-inclusive list of the duties, responsibilities and requirements of the job described.  Rather, they are intended only to describe the general nature of the job.

 Chadwick-BaRoss, Inc. offers a competitive salary, Health, Dental, and Life Insurance, STD/LTD Disability, AD&D, 401(k), paid holidays, paid vacations & ongoing training.

Qualified applicants should contact: 
John Thebarge at 188 Perry Road, Bangor, ME  207.942.4838

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